CITI UNITED KINGDOM

Introducing Citi Mobile® Token

A simpler and more
secure way to bank online.

SECURE

Protected by your chosen 6-digit Unlock Code and restricted to one mobile device.

INSTANT

Authenticate yourself without the need to wait for an SMS anymore.

CONVENIENT

Generate Citi Mobile® Token to authenticate yourself anywhere, anytime.

Enable Citi Mobile® Token today

Just follow these easy steps to enable Citi Mobile® Token.

Enable Citi Mobile® Token via Settings menu in just a few steps

1

Enter your password.

2

Tap Manage Citi Mobile® Token in the Settings Menu.

3

Tap Create Unlock Code.

4

Enter the One-time Password (OTP).

5

Create your 6 digit unlock code.

6

Confirm your 6 digit unlock code.

7

Confirmation screen.

Citi Mobile® Token : Simply open the Citi Mobile® UK App and follow below steps

1

Initiate your intended transaction on the Citi Mobile® UK App.

2

Enter your 6-digit Citi Mobile® Token Unlock Code when prompted.

3

All done.

Steps to use Citi Mobile® Token to authenticate transaction in Citi Online 

1

Initiate your intended transaction on your Citibank Online.

2

Authentication screen will be displayed on Citibank Online.

3

Open Citi Mobile® UK App in your mobile device and Tap on Generate Citi Mobile® Token.

4

Enter your 6-digit Citi Mobile® Token Unlock Code when prompted.

5

Code is generated via Citi Mobile® Token.

6

Enter this code in Citi Online.

7

All done.

Citi Mobile® Token

What is Citi Mobile® Token?

Citi Mobile® Token is a new feature within the Citi Mobile® UK App to generate a One-Time Password (OTP) in order to authenticate online and mobile transactions. It is an alternative to other authentication methods such as OTP via SMS, yet is more secure, instant and convenient. The Citi Mobile® Token can only be activated with the Citi Mobile® UK App on ONE mobile device at a time which provides you with an additional level of security.

What are the benefits of the Citi Mobile® Token?

The benefits of the Citi Mobile® Token are:

  • Secure - Protected by your chosen 6-digit Unlock Code and restricted to one mobile device.
  • Instant - Authenticate yourself without the need to wait for an SMS anymore.
  • Convenient - Generate Citi Mobile® Token to authenticate yourself anywhere, anytime.
When do I use the Citi Mobile® Token?

For specific transactions which require additional authentication for a higher level of security, you can use the Citi Mobile® Token to authenticate yourself instead of using SMS OTP. Citi Mobile® Token is more secure, convenient and easy to use for your online transaction which requires authentication.

Can I use the Citi Mobile® Token without the Citi Mobile® UK App installed?

No, Citi Mobile® Token is a feature within Citi Mobile® UK App. Thus, you will not be able to use the Citi Mobile® Token without the Citi Mobile® UK App.

You can download Citi Mobile® UK App in Apple App store or Google Play store by searching "Citi Mobile UK".

Can I generate an OTP when my Citi Mobile® Token activated device does not have a network connection?

Yes, Citi Mobile® Token does not require any internet connection to generate an OTP.

Why do I need to create a 6-digit Citi Mobile® Token Unlock Code in order to use the Citi Mobile® Token?

Your unique 6-digit Citi Mobile® Token Unlock Code ensures that only you have access to the Citi Mobile® Token activated device to authenticate yourself. For your own security, you should not share your Unlock Code with anyone. You can change your Unlock Code under Settings menu of Citi Mobile® UK App.

What if I forgot my Citi Mobile® Token Unlock Code?

You can reset the Unlock Code in Citi Mobile® UK App and by authenticating yourself with SMS OTP. You can reset your Unlock Code by clicking 'Update' menu under Citi Mobile® Token option in Settings menu.

Can I have my Citi Mobile® Token enabled on more than one mobile device?

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. If you would like to change the mobile device on which your Citi Mobile® Token is activated, simply complete the activation process on the mobile device you would like to change to. Once the activation is completed, the Citi Mobile® Token on the previous device will be automatically disabled immediately.

Can I enable the Citi Mobile® Token on someone else’s device if I don’t have my own device with me?

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. We strongly recommend you register the Citi Mobile® Token on your personal device that you commonly use.

I lost my Citi Mobile® Token enabled device. What should I do?

You should disable the Citi Mobile® Token immediately by the method mentioned below:

Sign in to Citibank Online and select the Disable Citi Mobile® Token option under My Profile menu.

Download Citi Mobile® UK App and enable Citi Mobile® Token today.

Click here to learn more about Citi Mobile® UK App.

 

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