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Digital Banking

Banking on the go, anythime and anywhere.

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Your Citi Mobile®
UK App

A brand new way to bank.

The freedom to do more.

We’ve updated the Citi Mobile® UK App to include an all new experience.

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It’s quicker, it’s easier to use and it’s the app that’s all about you.

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Enjoy control of your card and banking matters, whenever and wherever you go.

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Find out what makes managing your credit cards and banking so simple.

All new features.

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Updated design

New, cleaner and more attractive screens with easy to follow instructions

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Improved performance

Your updated app will provide better speeds and clear navigation

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Enhanced security

Including Citi Token, Touch ID® and Face ID® for quick, secure access to your accounts

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Citibank Global Wallet

Turn your Citi Debit Card into your own Global Wallet, which automatically switches to the currency of your transaction

Spend like a
local
globally.

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Your Global Wallet is a powerful new feature that automatically switches to the currency of your transaction so you can spend like a local around the world.

Discover more about Citibank Global Wallet >

Our customers'
favourite features

Frequently asked questions.

Expand all sections

Citi Mobile® Token is a new feature within the Citi Mobile® UK App to generate a One-Time Password (OTP) in order to authenticate online and mobile transactions. It is an alternative to other authentication methods such as OTP via SMS, yet is more secure, instant and convenient. The Citi Mobile® Token can only be activated with the Citi Mobile® UK App on ONE mobile device at a time which provides you with an additional level of security.

SECURE

Protected by a 6-digit Unlock Code chosen by you and restricted to one mobile device of your choice.

INSTANT

Enter your unique Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.

EASY

Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

For specific transactions which require additional authentication for a higher level of security, you can use the Citi Mobile® Token to authenticate yourself instead of using SMS OTP. Citi Mobile® Token is more secure, convenient and easy to use for your online transaction which requires authentication.

No, you will not be able to generate One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC) on the old device to authenticate your transactions. For security reasons, you can register for Citi Mobile® Token in one device only. If you have enabled the Citi Mobile® Token on a new device, the Citi Mobile® Token in the previous device will be automatically disabled.

Yes, Citi Mobile® Token does not require any internet connection to generate an OTP.

Your unique 6-digit Citi Mobile® Token Unlock Code ensures that only you have access to the Citi Mobile® Token activated device to authenticate yourself. For your own security, you should not share your Unlock Code with anyone. You can change your Unlock Code under Settings menu of Citi Mobile® UK App.

You can reset your Unlock code using your Citi Mobile® UK App by following the steps mentioned below:
Step 1 : Tap on Profile & Settings icon on the top left corner of Dashboard page
Step 2:  Tap Manage Citi Mobile ® Token and use the Update Unlock Code option

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. If you would like to change the mobile device on which your Citi Mobile® Token is activated, simply complete the activation process on the mobile device you would like to change to. Once the activation is completed, the Citi Mobile® Token on the previous device will be automatically disabled immediately.

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. We strongly recommend you register the Citi Mobile® Token on your personal device that you commonly use.

You should disable the Citi Mobile® Token immediately by the method mentioned below:
Sign in to Citibank Online and select the Disable Citi Mobile® Token option under My Profile menu.

Expand all sections

Touch ID® / Face ID® is a feature that enables login authentication based on fingerprints and Face Identification stored on your Apple iphone device; which is an alternative login mechanism to Citi's User ID and Password.

*Biometric authentication methods like Fingerprint Touch ID™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions. If you choose to activate the biometric authentication function on the Citi Mobile® UK App, you will enable your biometric data (e.g. fingerprint or facial data) saved on your device to be used to access to the Citi Mobile® UK App. Accordingly, you should not activate the biometric authentication function, and to immediately de-activate such biometric authentication function, if any other person's biometric data is saved, whether now or in the future, on your device.

Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID® / Face ID® as a login method for your Citi Mobile® App, an encrypted token is created and stored in Citi Mobile® App and our Citi system. No login information is stored on the Citi Mobile® App.

Fingerprint Login is a feature that enables login authentication based on fingerprints stored on your Android™ device. It is an alternative login mechanism to Citibank Online User ID and Password.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under Security Settings select “Touch ID® / Face ID®
Step 3: Enable Touch ID® / Face ID®
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Touch ID® / Face ID® is enabled on your device.

Step 1: Sign on to Citi Mobile® UK App.
Step 2: Select the “Profile & Settings” button located in the top left hand corner > Under Security Settings select “Fingerprint”
Step 3: Enable Fingerprint
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Fingerprint login is enabled on your device.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left-hand corner > Under Security Settings select “Touch ID® / Face ID®
Step 3: Disable Touch ID® / Face ID®

Step 1: Sign on to Citi Mobile® UK App.
Step 2: Select the “Profile & Settings” button located in the top left-hand corner > Under Security Settings select “Fingerprint”
Step 3: Disable Fingerprint

Enrolment of Touch ID® / Face ID®/ Fingerprint Sensor for Citi Mobile® UK App is valid for 45 days. If you have not logged into the Citi Mobile® UK App by manually entering the password, Touch ID® / Face ID®/ Fingerprint sensor will be disabled for Citi Mobile® UK App. This will not impact any other Touch ID® / Face ID®/ Fingerprint enrolment you have on your device.

Expand all sections

Push Notification is a new delivery method of alerts. Today you receive alerts via SMS or Email now you can receive alerts via Push Notification.

‘Notification Centre', which is an in-app repository in Citi Mobile® UK App, stores all your Push Notifications that were received on your mobile phone.",
"'Notification Centre' can be found in the Top right corner of the dashboard page.

When you sign up for notifications, you will no longer receive the optional alerts but the mandatory alerts will continue via SMS

Yes. Simply log in to Citibank Online and follow this path:My Profile > Citi Alerts. Choose the alert you wish to receive via email.

No, Notifications cannot be moved from one phone to another. They will only be retained in your original phone for 30 days after you have received it.

There are two ways you can do it:",
"1. Enable Notifications on your new phone",
2. If your device has been lost or stolen, you can stop your Push Notifications by selecting Deactivate Push Alerts on Citi Online. Simply log in to Citi Online and follow this path: My Profile > Citi Alerts.

There may be a few reasons:",
"1. Your mobile phone is not connected to WiFi or mobile data networks",
"2. Your Citi Mobile®® UK App is deleted",
"3. Your Citi Mobile® UK App is not upgraded with the latest version",
"4. Your Notifications are disabled",
"5. You have downloaded Citi Mobile® UK App and enabled Notifications on other mobile phones

Expand all sections

If you are reading this on your Apple or Android device, Click on the App store or Google play store icon to download the Citi Mobile® UK App directly. Alternatively, you can download the app via one of the following methods:

* Search for "Citi Mobile UK" in the App Store or Google Play on your Apple or Android device.

Citi Mobile® UK App is supported by iOS/Android version: iOS 9.0, Android 4.4 and above.

With our new and improved Dashboard design, you no longer need Snapshot as you can enjoy instant access to your account information upon login.

Yes you can remove your User ID tagged to your mobile app by clearing cache in android phones and for apple devices, you can do so by deleting and re-installing the app.

Expand all sections

If you are reading this on your Apple or Android device, Click on the App store or Google play store icon to download the Citi Mobile® UK App directly. Alternatively, you can download the app via one of the following methods:

* Search for "Citi Mobile UK" in the App Store or Google Play on your Apple or Android device.

Citi Mobile® UK App is supported by iOS/Android version: iOS 9.0, Android 4.4 and above.

With our new and improved Dashboard design, you no longer need Snapshot as you can enjoy instant access to your account information upon login.

Yes you can remove your User ID tagged to your mobile app by clearing cache in android phones and for apple devices, you can do so by deleting and re-installing the app.

Expand all sections

Touch ID® / Face ID® is a feature that enables login authentication based on fingerprints and Face Identification stored on your Apple iphone device; which is an alternative login mechanism to Citi's User ID and Password.

*Biometric authentication methods like Fingerprint Touch ID™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions. If you choose to activate the biometric authentication function on the Citi Mobile® UK App, you will enable your biometric data (e.g. fingerprint or facial data) saved on your device to be used to access to the Citi Mobile® UK App. Accordingly, you should not activate the biometric authentication function, and to immediately de-activate such biometric authentication function, if any other person's biometric data is saved, whether now or in the future, on your device.

Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID® / Face ID® as a login method for your Citi Mobile® App, an encrypted token is created and stored in Citi Mobile® App and our Citi system. No login information is stored on the Citi Mobile® App.

Fingerprint Login is a feature that enables login authentication based on fingerprints stored on your Android™ device. It is an alternative login mechanism to Citibank Online User ID and Password.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under Security Settings select “Touch ID® / Face ID®
Step 3: Enable Touch ID® / Face ID®
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Touch ID® / Face ID® is enabled on your device.

Step 1: Sign on to Citi Mobile® UK App.
Step 2: Select the “Profile & Settings” button located in the top left hand corner > Under Security Settings select “Fingerprint”
Step 3: Enable Fingerprint
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Fingerprint login is enabled on your device.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left-hand corner > Under Security Settings select “Touch ID® / Face ID®
Step 3: Disable Touch ID® / Face ID®

Step 1: Sign on to Citi Mobile® UK App.
Step 2: Select the “Profile & Settings” button located in the top left-hand corner > Under Security Settings select “Fingerprint”
Step 3: Disable Fingerprint

Enrolment of Touch ID® / Face ID®/ Fingerprint Sensor for Citi Mobile® UK App is valid for 45 days. If you have not logged into the Citi Mobile® UK App by manually entering the password, Touch ID® / Face ID®/ Fingerprint sensor will be disabled for Citi Mobile® UK App. This will not impact any other Touch ID® / Face ID®/ Fingerprint enrolment you have on your device.

Expand all sections

Push Notification is a new delivery method of alerts. Today you receive alerts via SMS or Email now you can receive alerts via Push Notification.

‘Notification Centre', which is an in-app repository in Citi Mobile® UK App, stores all your Push Notifications that were received on your mobile phone.",
"'Notification Centre' can be found in the Top right corner of the dashboard page.

When you sign up for notifications, you will no longer receive the optional alerts but the mandatory alerts will continue via SMS

Yes. Simply log in to Citibank Online and follow this path:My Profile > Citi Alerts. Choose the alert you wish to receive via email.

No, Notifications cannot be moved from one phone to another. They will only be retained in your original phone for 30 days after you have received it.

There are two ways you can do it:",
"1. Enable Notifications on your new phone",
2. If your device has been lost or stolen, you can stop your Push Notifications by selecting Deactivate Push Alerts on Citi Online. Simply log in to Citi Online and follow this path: My Profile > Citi Alerts.

There may be a few reasons:",
"1. Your mobile phone is not connected to WiFi or mobile data networks",
"2. Your Citi Mobile®® UK App is deleted",
"3. Your Citi Mobile® UK App is not upgraded with the latest version",
"4. Your Notifications are disabled",
"5. You have downloaded Citi Mobile® UK App and enabled Notifications on other mobile phones

Expand all sections

Citi Mobile® Token is a new feature within the Citi Mobile® UK App to generate a One-Time Password (OTP) in order to authenticate online and mobile transactions. It is an alternative to other authentication methods such as OTP via SMS, yet is more secure, instant and convenient. The Citi Mobile® Token can only be activated with the Citi Mobile® UK App on ONE mobile device at a time which provides you with an additional level of security.

SECURE

Protected by a 6-digit Unlock Code chosen by you and restricted to one mobile device of your choice.

INSTANT

Enter your unique Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.

EASY

Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

For specific transactions which require additional authentication for a higher level of security, you can use the Citi Mobile® Token to authenticate yourself instead of using SMS OTP. Citi Mobile® Token is more secure, convenient and easy to use for your online transaction which requires authentication.

No, Citi Mobile® Token is a feature within Citi Mobile® UK App. Thus, you will not be able to use the Citi Mobile® Token without the Citi Mobile® UK App.
You can download Citi Mobile® UK App in Apple App store or Google Play store by searching "Citi Mobile UK" .

Yes, Citi Mobile® Token does not require any internet connection to generate an OTP.

Your unique 6-digit Citi Mobile® Token Unlock Code ensures that only you have access to the Citi Mobile® Token activated device to authenticate yourself. For your own security, you should not share your Unlock Code with anyone. You can change your Unlock Code under Settings menu of Citi Mobile® UK App.

You can reset your Unlock code using your Citi Mobile® UK App by following the steps mentioned below:
Step 1 : Tap on Profile & Settings icon on the top left corner of Dashboard page
Step 2:  Tap Manage Citi Mobile ® Token and use the Update Unlock Code option

For security reasons, your Citi Mobile®® Token can only be enabled on ONE mobile device at a time. If you would like to change the mobile device on which your Citi Mobile® Token is activated, simply complete the activation process on the mobile device you would like to change to. Once the activation is completed, the Citi Mobile® Token on the previous device will be automatically disabled immediately.

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. We strongly recommend you register the Citi Mobile® Token on your personal device that you commonly use.

You should disable the Citi Mobile® Token immediately by the method mentioned below:
Sign in to Citibank Online and select the Disable Citi Mobile® Token option under My Profile menu.