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Control your Money with Citi Phone - Citi UK

Citi Phone Banking


Putting you in control of your money - that's what CitiPhone is all about.
With CitiPhone, it

With CitiPhone, it's your call

You can apply for Citi accounts through the tabs at the top of this page, however if you would prefer to arrange an appointment in branch to open an account please call 0800 00 55 00 (8am till 8pm, Monday to Friday).

Existing customers - speak to an advisor or use our automated service, it's your call

You can contact us on 0800 00 55 0024 hours a day, 365 days a year

  • If you would like to speak with someone, our experienced CitiPhone Personal Bankers are available at any time, day or night. At your request, they can perform a range of tasks, from paying bills, to sending money, to stopping cheques
  • Or you can use our CitiPhone automated banking service to hear your account balance or recent transactions, sending money between your UK accounts of the same currency and change your t-PIN

It's time to start using your t-Pin

By using your t-PIN (Telephone PIN) you can:

  • Take full advantage of the telephone servicing available to you.
  • Send money to anyone, anywhere in the world.
  • Avoid answering multiple security questions to verify your identity.
  • Start servicing your account as soon as you are connected with an advisor.

You can change your t-PIN to something more memorable when calling CitiPhone on
0800 00 55 00 and following the instructions in the self service menu.

If you don’t have your t-PIN to hand when calling CitiPhone, we can complete a security process with you, however without your t-PIN we may not be able to service all of your requirements. If you require a new t-PIN, this can be set up by calling CitiPhone or you can do it yourself through Citi Online.

Please note: if calling from abroad dial +44 20 7500 5500.


Our CitiPhone Personal Bankers can do everything you will need to manage your account over the telephone.

  • Pay bills
  • Check account balances
  • Send money within the UK and abroad
  • Review recent transactions
  • Request overdrafts
  • Order banker's drafts in multiple currencies
  • Stop cheques
  • Arrange standing orders
  • Find out more about Citibank products and services
  • Change your T-PIN via touch tone banking