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Contact Us - Citi UK

Contact us

Citi Online service status

  • Citi Online is
    working normally
  • Citi Mobile is
    working normally
  • CitiPhone is
    Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. Click here to view our FAQs
  • No upcoming
    planned maintenance
  • Call CitiPhone

    You can reach CitiPhone on: 0800 00 55 00

    What you can do on CitiPhone

    • Telephone banking services
    • Check your balance
    • Transfer money
    • Pay bills
    • Change your t-pin

    What you can expect from CitiPhone

    • Access to CitiPhone Personal Bankers
    • Available 24 hours a day, 365 days a year
  • Speak to your Relationship Manager

    You can reach your relationship manager easily by phone or email

    • If you would like to be reminded of the contact details of your dedicated Relationship Manager please call Citigold Servicing team on 0800 00 56 00

    Your Relationship Manager can:

    • Discuss solutions for your investment goals
    • Help you get started at Citi
    • Share highlights about market performance
    • Connect you to the wider team of Citi experts

    What you can expect from your Relationship Manager:

    • Expertise and personal approach
  • Send us a secure online message

    Have a question or request?

    • Sign-on to Citi Online to send us a secure message from ‘My Profile’ page

    What you can user secure messages for:

    • Questions about your account

    • Enquiries about our products and Citi Online functionalities

    What you can expect from this service:

    • Easy to use and accessible 24/7

    • Our Servicing Team will respond within 48 business hours.

Visit a Citi location in the UK or abroad

Visit a Citi location in the UK or abroad

How we can help you

  • Arrange an investment consultation
  • Review your portfolio
  • Discuss your lifestyle needs
  • Help you start your Citi relationship


View Citi locations

Feedback and Complaints

We value your feedback and will use it to introduce improvements that will make your Citi experience even better.
If you have a complaint please visit our complaints page.

If you have a complaint regarding an Egg, CitiFinancial, Future Mortgages or Citi Card Payment Protection Insurance (PPI) policy visit our PPI complaints page.

Complaints about former Egg, Future Mortgage and CitiFinancial products are handled by Canada Square Operations Limited (formerly known as Egg Banking plc).

Send us a letter

Send a letter to our Customer Service or Account Servicing Teams.


For the deaf and hard of hearing we offer the Type-Talk service

Start your Citigold relationship

Citigold is available if you maintain a minimum average monthly balance of £150,000 (or currency equivalent) across all your Citi UK accounts, including investments.

Or Speak to a Relationship Manager 0207 500 1992

Already with Citi? Contact your relationship manager or send a secure message via Citi Online