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International Woman’s Day 2020

6 March 2020Highlights

Tell us about what you do and what your job entails?

I see my role as leading the development of the business’s short and long-term strategy and ensuring that this aligns with Citi’s vision and then managing its execution along with my senior leadership team. In addition I am responsible for communicating on behalf of the business with our Board, Government entities and our clients.

Is there any particular area you are most passionate about in your work?

We have a fantastic team at Citi UK and important that we leverage our wider network to deliver excellent products and services to our customers. I believe incredibly important that when we make decisions we look at them through two important lenses that of our clients and that of our staff it is far too easy to get caught up in the what and how and lose focus of what you are looking to achieve.

What are you currently working on?

We are working to enhance our digital offering to clients particularly in terms of our FX capabilities and have recently launched Citibank Global Wallet a new feature linked to our Citi Debit Card, which allows clients to spend abroad in currencies they hold, without incurring FX and card commission fees. In addition, we are also now offering our clients to send money in 62 currencies worldwide.

What are you planning to do next?

Having only taken on the role of CEO at the back end of last year my focus is building on the opportunity I now have to lead this business ensuring that we can position ourselves for growth in what is a fantastic but also dynamic and challenging market providing our clients with a wealth management solutions designed to help them make the most of their investment opportunities on a global scale.

Tell us about your greatest achievement?

Family – while frustrating at times the pleasure I see in their achievements far out ways anything that I do personally.

What is your definition of success?

Success means different things to different people and important to understand what your individual definition is. For me success equates to happiness and being able to balance my work and family life.

How do you achieve a work-life balance?

If I am honest I am not great at it but what I do try to focus on is ‘Be Here Now’ and making the time either at work or with family count. I also try to carve out me time on the commute home. Note I couldn’t do what I do without my husband who helps me deliver that balance.

Is there anything is particular that you would like to achieve in 2020?

We have set a goal of fixing more than 100 pain points for our clients and our staff and while the number is important more important is that we see that reflected in our client and staff feedback.

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