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General Terms & Conditions - Citi UK

Terms and conditions

General

We are making some changes to our ATM services in Canary Wharf, London.

For more information, please click here. If you have Citigold Current Account or are a Citigold Private Client, please click here.

Insurance

Travel Insurance is now provided by Chubb European Group Limited, previously ACE European Group Limited.

Summary of changes

Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’

ATMs

From 11 August 2018, you will no longer be able to deposit a cheque or foreign currency cash at Citi UK ATMs. You will still be able to use our ATMs to withdraw Sterling, US Dollars and Euros and deposit cash in Sterling. You’ll also continue to be able to deposit cheques by sending them to the following address: Citibank Europe plc, UK Branch, PO Box 4012, Swindon, SN4 4JZ.

We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.

Irish Ombudsman

We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.

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Summary of changes

Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’

ATMs

From 11 August 2018, if you wish to deposit a cheque or foreign currency cash at a Citi UK ATM, this service will only be available at our Citigold Lounge at 33 Canada Square, Canary Wharf, London, E14 5LB between the hours of 09:00-18:00 Monday to Friday.

You will still be able to use our ATMs at other Canary Wharf locations to withdraw Sterling, US Dollars and Euros and deposit cash in Sterling. For cheques, you can continue to send them to the following address: Citibank Europe plc, UK Branch, PO Box 4012, Swindon, SN4 4JZ.

We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.

Irish Ombudsman

We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.

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The Investment Costs and Charges Illustration effective 11 July 2018 has been updated to clarify that we charge different fees depending on whether you purchase investment products with us online or directly with us via telephone. The Investment Costs and Charges Illustration shows the impact those fees may have on the potential return of your investment. Please be assured these fees have not changed and are also set out in our current Key Facts document.

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