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General Terms & Conditions - Citi UK

Terms and conditions

Travel Insurance

Travel Insurance is provided by Chubb European Group SE (CEG).

This policy does NOT provide cover for medical conditions which the insured person has been diagnosed with, sought treatment for, is on prescribed medication for, or attended hospital for.

If the above applies to anyone travelling, and they would like to have such conditions covered, they may be able to get cover for their existing medical conditions by visiting the MaPS (Money and Pensions Services) https://traveldirectory.moneyadviceservice.org.uk/en or calling + 44 (0) 800 138 7777. This directory lists firms that provide, or arrange, travel insurance policies that cover more serious medical conditions that our Travel Insurance may not cover.

Please be aware that cancellation cover may not be available for all travelling individuals in your group if you/they are insured under separate policies.

Summary of changes

Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’

ATMs

From 11 August 2018, you will no longer be able to deposit a cheque or foreign currency cash at Citi UK ATMs. You will still be able to use our ATMs to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). You’ll also continue to be able to deposit cheques by sending them to the following address: Citibank UK Limited, UK Branch, PO Box 4012, Swindon, SN4 4JZ.

We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.

Irish Ombudsman

We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.

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Summary of changes

Changes to our ‘General Terms and Conditions for Citi Current Accounts and Savings Accounts’

ATMs

From 11 August 2018, if you wish to deposit a cheque or foreign currency cash at a Citi UK ATM, this service will only be available at our Citigold Lounge at 33 Canada Square, Canary Wharf, London, E14 5LB between the hours of 09:00-18:00 Monday to Friday.

You will still be able to use our ATMs at other Canary Wharf locations to withdraw Pounds (GBP), US Dollars and Euros and deposit cash in Pounds (GBP). For cheques, you can continue to send them to the following address: Citibank UK Limited, UK Branch, PO Box 4012, Swindon, SN4 4JZ.

We have updated Condition 10.4 of our General Terms and Conditions for Citi Current Accounts and Savings Accounts to reflect these changes, effective 11 August 2018.

Irish Ombudsman

We have also updated Condition 36.4 of our terms and conditions with the new contact details for the Irish Ombudsman, which is now called the Financial Services and Pensions Ombudsman (FSPO), previously known as the Financial Services Ombudsman.

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The Investment Costs and Charges Illustration effective 11 July 2018 has been updated to clarify that we charge different fees depending on whether you purchase investment products with us online or directly with us via telephone. The Investment Costs and Charges Illustration shows the impact those fees may have on the potential return of your investment. Please be assured these fees have not changed and are also set out in our current Key Facts document.

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